Refund Policy

1. General Provisions

This Refund Policy outlines the terms and conditions under which Gakrastos provides refunds for services or products purchased through our website. By making a purchase, the user agrees to the terms set forth in this document.

2. Eligibility for Refund

Refund requests are subject to review based on the following conditions:

• The request is submitted within 14 calendar days from the date of the original purchase.
• The service has not been fully rendered or the digital product has not been accessed/downloaded in a way that constitutes full consumption.
• The product or service is found to be defective or fails to conform to the description provided on the Gakrastos website at the time of purchase.

3. Request Procedure

To initiate a refund request, the user must contact our support team via email at [email protected]. The request must include the following details:

• Full name and account information associated with the purchase.
• Order number or transaction ID.
• A detailed explanation of the reason for the refund request.
• Supporting documentation or evidence of the defect or issue, if applicable.

4. Review and Processing

Once a refund request is received, Gakrastos will acknowledge receipt within 3 business days. We will evaluate the request and notify the user of the approval or rejection of the refund. If approved, the refund will be processed to the original payment method within 10 business days.

5. Exceptions

The following items or conditions are not eligible for a refund:

• Digital products that have been fully downloaded or activated.
• Services that have been completed in full as requested by the user.
• Purchases made through third-party platforms or resellers, which are governed by the respective platform's refund policies.
• Claims made after the 14-day eligibility window.

6. Contact Information

For any questions regarding this Refund Policy or to submit a formal request, please contact us at:

Email: [email protected]